Frequently Asked Questions
Where is your business located?
We are in Heinrichstrasse 249, 8005 Zurich, Switzerland
What is the delivery policy?
In general, shipments take 3 to 5 days to arrive (Monday to Friday). The cut-off time for orders is 2:00 p.m. (GMT+01:00) Central European Time (Zurich). The processing time for orders is 1 to 2 business days (Monday to Friday). For more detailed information please visit our delivery conditions page .
What are Swissterama's return policies?
We have a 14 day return policy, which means you have 14 days from receiving your order to request a return. For a detailed description of our returns policy, please see the Returns & Refunds Policy tab.
Will I receive a confirmation email when I submit my order online?
Yes, once you have completed your order, you will receive an automatic confirmation email that this order has been received.
How do I process a return?
To arrange a return, you can contact us at info@swissterama.ch or call us at +41 76 654 47 02.
Which payment methods do you accept?
We accept a variety of payment methods including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Google Pay
- maestro
- Elo
- Shop Pay
- Union Pay
- PayPal
Contact information:
Phone : +41 76 654 47 02
E-Mail : info@swissterama.ch
Address: Heinrichstrasse 249, 8005 Zurich, Switzerland